Contact and Support
Last updated
Last updated
At MedQCare, we're dedicated to ensuring your experience is seamless. If you encounter any challenges, have questions, or need further clarification on any aspect of the MedQCare system, our dedicated support team is here to help. When reaching out, please provide as much detail as possible about the issue or your inquiry. This ensures we can assist you efficiently.
Support Email:
Response Time: Typically ranges from a few hours to a maximum of one business day, depending on the nature of the inquiry.
Urgent Matters: If an issue is affecting patient care or you encounter a system critical error, please mark the email subject with "URGENT" for priority handling.
Feedback and Suggestions: We appreciate and encourage feedback! If you have suggestions on how to improve the system or ideas for new features, don't hesitate to share them with us. Your insights help us make MedQCare better for everyone.
Knowledge Base: We also have this guide as an online knowledge base that provides answers to frequently asked questions and offers troubleshooting steps for common issues. Before reaching out, you might find instant answers here.
Scheduled Maintenance: We proactively inform all our users about any scheduled maintenance or expected downtimes. Such announcements are sent out via email to all registered users and are also posted prominently within the platform.
Remember, your feedback is invaluable! It not only helps us rectify immediate concerns but also plays a crucial role in the continuous improvement and evolution of MedQCare. We encourage users to communicate their experiences, suggestions, and any areas they believe can be improved.