MedQCare User Guide
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  • Introduction
    • Introducing MedQCare
    • Overview
    • User Interface
  • Guide: Clinic App
    • MedQCare Clinic Portal
    • Initial Setup
      • Add New Clinic or Branch
      • Edit / Update Profile
    • Front Office Tasks
      • Create Service Package
      • Patient Journey
      • Company Event
      • Sending Results
    • Doctor
      • Patient Queue
      • Examination Page
    • Service
    • Lab / MCU Personnel
    • Admission Menu
      • Registration
        • Registration Layanan
        • Registration Doctor
    • Antrian Pasien
      • Dokter - Antrian Pasien
    • EMR
    • Pembayaran & Laporan
      • Pembayaran
      • Laporan Transaksi
      • Pembayaran & Laporan Layanan
    • Finance
      • Laporan Transaksi
      • Daftar Tagihan
      • Invoice
    • Master Data
      • Master Pasien
      • Master Dokter
      • Master Treatment
      • Master Paket Layanan
      • Master Radiologi
      • Master Farmasi
      • Master Data Laboratorium
      • Master Asuransi
    • Setting
      • Profile
      • User
      • Others
        • Price Config
        • Bank Account
  • Guide: Company App
    • MedQCare Corporate Portal
    • Employee Services
      • Adding Employee Data
      • Event Booking
      • Event Result
    • Provider Management
      • Adding Partner Provider
  • Guide: Patient Mobile App
    • Mobile App Download Link
    • Appointment Booking
    • Queueing
    • Medical Resume
    • ePrescription and Letters
    • Bill and Payment
    • Medication Reminder
  • Additional Information
    • Troubleshooting & FAQ
    • Technical Requirements
    • Software Integrations & Plugins
    • Security and Privacy
    • ℹ️Privacy Policy
    • ℹ️Terms and Conditions
    • Glossary
    • Contact and Support
    • Conclusion and Acknowledgements
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  1. Additional Information

Privacy Policy

PreviousSecurity and PrivacyNextTerms and Conditions

Last updated 1 year ago

MedQCare Privacy Policy

Preserving your privacy is paramount to MedQCare. We have structured this Privacy Policy to clarify how we might gather, utilize, and share your personal data. "Personal information" denotes any data that can be utilized to identify you personally (this does not include aggregated or anonymous data). Kindly peruse this policy diligently to comprehend our practices concerning your information.

  1. Collection of Information

    • When you register for a MedQCare account, during identity verification, transactions, or when requesting a digital receipt, we collect data. This may include basic user details like name, email, business address, phone number, and date of birth. Additional data can be collected if you upload or transmit info about your products and services, such as inventory or pricing.

    • Automatic data capture might occur through various technological tools, capturing details like your IP Address, unique device or user ID, installed software version, system type, transaction details, and public account information.

  2. Use of Information

    • MedQCare is committed to not selling, renting, or revealing your personal data to unaffiliated entities. We utilize your data to offer, enhance, and support our services; to provide transactional details and support; and to comply to government regulations.

    • Your transaction history and location can be used, in aggregated non-personal form, to derive general statistics about user behaviors, which assist us in refining our services. This data might also be used to verify identity, prevent illegal activities, and for other disclosed purposes.

    • Disclosures might be made where mandated by law or for compliance with judicial or governmental orders.

  3. Integration with Satu Sehat

    • As mandated by the Indonesian government, MedQCare is required to push and/or synchronize patient and medical data to the government platform "Satu Sehat" for national health record program. By using our services, you acknowledge and consent to this data sharing practice.

  4. Use of Cookies

    • Cookies are text files placed on your device. We use cookies to ensure ease of use on MedQCare. Cookies recall and auto-fill data, such as user details. Third parties, like Google Analytics, might also use cookies to analyze site use.

  5. Data Security

    • We abide by the international standards of Information Security Management System. We employ cutting-edge technology and conform to prevailing regulations for optimum data security.

  6. Contact

    • For any grievances or queries regarding your data's privacy or security, please reach out to us via:

      • E-mail:

      • Phone: (021) 82732832

      • Address: PT. Era Helt Indonesia Ruko Rose Garden, Jl. Rose Garden 1 No.7, Grand Galaxy City, Jaka Setia, Kota Bekasi, Jawa Barat, 17148

  7. Modifications to the Privacy Policy

    • We retain the right to modify this policy at any given time. Updates take effect once uploaded on the site. Any significant changes will be communicated within a reasonable timeframe. Continuous use of MedQCare denotes agreement to any policy changes.

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support@medqcare.id